It just made financial sense to work with HPI on our formulation for the cost savings alone. They were able to negotiate great prices on raw ingredients, and put them into an affordable (and high quality) blend for us. But beyond that, their customer support was excellent. And the product development team provided invaluable feedback and advice that not only saved us money, but improved our formula and ultimately the solution we offered to our customers.
Working with HP Ingredients has been a wonderful experience. Their whole team has gone above and beyond to ensure our satisfaction and help us engineer what we feel is a truly great product. Annie has tremendous insight and took the concept and vision we brought to her and ran with it. She spent the time to really understand what we wanted to do and improved each formula which we had come up with. Don has communicated well with us every step of the way and has made sure everything behind the scenes operated smoothly. He also put forth the effort to get to know us personally and has better been able to offer key advice because of it. Being new to the industry, as we are, this was invaluable. We could not be happier with the products created, and the service received from HP Ingredients, and are looking forward to the beginning of a long and prosperous relationship.